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Salons & barbershopsYour hands are busy. The phone isn't.
Mid-colour, mid-fade, mid-anything — you can't pick up. So the call goes to voicemail, and the person who wanted a Saturday appointment books somewhere else instead. Kello answers, checks your real availability, and books them in.
What it does on a normal Tuesday
Answers on the second ring
In your salon's name, with a greeting you wrote. Callers get a real conversation, not a phone tree.
Books against your actual hours
You tell Kello your hours by text. It won't book a 4pm when you close at 3, and it won't double-book a slot that's taken.
Answers the questions you're tired of
Do you do balayage? Is there parking? How much for a men's cut? You teach it once, by text, and it never forgets.
Texts you the summary
After every call: who rang, what they wanted, what got booked. You read it between clients in five seconds.
The calls you're missing are the expensive ones
Salon calls cluster exactly when you can't take them — mid-service, and after you've locked up. A new client calling on a Sunday evening to book for the week isn't going to leave a voicemail and wait; they'll scroll to the next salon and call them.
If your average service is $90 and you're missing three bookable calls a week, that's roughly $270 a week, or over $1,000 a month, going to the salon down the street. Kello's Starter plan is C$49.
Things salon owners ask
Does it know what a balayage is?
It knows the vocabulary, and it knows not to invent things. If a caller asks something you haven't taught it — your specific pricing for a correction, say — it says it'll check and have you follow up, then texts you the question so you can answer it once and be done.
What if someone just wants to talk to me?
It transfers them to your cell. That's the one call that rings you, instead of all of them.
Do I need to learn an app?
No. You text it, the way you'd text a receptionist. "We're closed Monday for the long weekend." "Add a $30 deposit on colour appointments." "How many calls today?" That's the whole interface.
What about no-shows?
Kello texts your clients a reminder before their appointment. On Pro and up you can also take a booking deposit at the time of booking, which is the thing that actually stops no-shows.
Is it in French?
If your caller speaks French, so does Kello — it follows them, on the same call.